1. 14-Day Money Back Guarantee
New subscriptions are backed by a 14-Day Money Back Guarantee from the date of purchase.
If you are not satisfied during that period, contact support and request a refund within 14 days of your original purchase date.
2. Eligibility
To assess a refund request, we may ask for your order details, the email address used for purchase and your TradingView username.
Refund requests submitted after the 14-day guarantee period may not be eligible unless required by law.
3. Renewals and Cancellations
Cancelling a subscription stops future renewals but does not automatically create a refund for charges already processed.
If you do not wish to renew, cancel before the next billing date.
4. Non-Refundable Circumstances
Refunds may be refused where there is clear misuse of the service, abuse of the refund policy, chargeback fraud or breaches of our Terms of Service.
Nothing in this section limits any non-waivable rights you have under applicable consumer law.
5. Processing Time
Approved refunds are typically processed back to the original payment method as soon as possible.
The time it takes for funds to appear may vary depending on your payment provider or bank.
6. How to Request a Refund
Email hello@nexus-trending.com with your purchase details and a brief explanation of your request.
Our team will review the request and respond as quickly as possible.
7. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our subscription model, payment systems or legal obligations.